Privacy Policy

Last Updated: 2/5/2025

Rabbit Hole Recreation Services, Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, purchase tickets or products, engage with our social media, or otherwise interact with us. By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website and any affiliated webpages that we own or operate.
Online ticketing platforms that we operate or that operate on our behalf.
Email, text, or other electronic communications between you and Rabbit Hole Recreation Services, Limited.
Physical or in-person interactions at any of our immersive entertainment locations or events.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as:

Contact Details: Name, email address, phone number, and postal address.
Payment Information: Credit or debit card details, billing address, and payment transaction details.
Account Information: Username, password, and preferences if you create an account on our website.
Demographic Information: Age, date of birth, head size, or other demographic details you choose to provide.
Communications: Information you provide in customer support requests, feedback forms, surveys, or other communications.

2.2 Automated Information

When you visit our website or interact with our online services, we may automatically collect:

Device and Usage Information: IP address, browser type, operating system, device identifiers, and browsing history (e.g., pages viewed, time spent on each page, referral/exit URLs).
Location Information: Approximate geolocation information derived from your IP address.

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. For more details, see the Cookies section below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing Services: To process your ticket purchase, schedule your immersive experience, manage your bookings, and ensure smooth operation of events.
Communication: To send transactional or promotional emails, respond to your inquiries, provide updates on your bookings, or deliver important information about our policies.
Marketing: To inform you about upcoming events, special offers, new services, or other promotional content. You can opt out of receiving marketing communications at any time.
Website Improvement: To analyze how users interact with our website and improve our user experience, content, and offerings.
Security and Fraud Prevention To protect our business, prevent fraudulent activities, and maintain the safety and integrity of our systems.
Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, and enforce our policies.

4. Disclosure of Your Information

We may share or disclose your personal information under the following circumstances:

Service Providers and Partners: We share information with trusted third-party vendors and service providers who help us operate our website, process transactions, provide customer support, or conduct marketing activities. These third parties are contractually obligated to protect your information and use it only for the services they provide to us.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, we may transfer your personal information to the acquiring entity.
Legal Obligations: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Protection of Rights: We may share information when we believe it is necessary to protect our rights, property, or safety, or that of our employees, customers, or others.

We will not sell or rent your personal information to third parties.

5. Third-Party Services

Our website or online services may link to or integrate with third-party platforms or services (e.g., social media platforms, payment gateways). If you choose to interact with these third-party services, your personal information may be shared directly with them. We are not responsible for the content or privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by a website. They help websites recognize returning users and remember information about their preferences. We use:

Session Cookies:These expire when you close your browser.
Persistent Cookies:These remain on your device for a set period or until you delete them.

6.2 Why We Use Cookies

We use cookies and similar technologies to:

Analyze Traffic: Understand how users navigate our website and identify usage trends.
Personalize Content: Remember your preferences and settings to provide a better user experience.
Improve Security: Help detect and prevent malicious or fraudulent activity.

6.3 Managing Cookies

Most web browsers allow you to control and manage cookies through their settings. You can choose to block or delete cookies, but doing so may limit some functionality on our website. For more information on controlling cookies, visit your browser’s help documentation.

7. Data Security

We implement technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, secure data storage, and access controls. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely dispose of it.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Your Choices and Rights

Depending on your location and the applicable laws, you may have certain rights regarding your personal information, such as:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete personal information.
Deletion Request that we delete your personal information under certain circumstances.
Opt Out of Marketing: Unsubscribe from promotional emails or adjust your email preferences.

To exercise these rights, please contact us using the information in the Contact Us section below.

11. Colorado Privacy Rights

If you are a Colorado resident, you may have additional rights under applicable Colorado law, including:

The right to know what personal information we have collected, used, and disclosed about you.
The right to opt out of certain types of data processing, including the sale of personal data (if applicable).
The right to request corrections of inaccuracies in your personal information.
The right to request the deletion of your personal data, subject to certain exceptions.

To exercise any of these rights, please email or write to us using the contact information provided below. We will verify your request using information you provide and may request additional information if necessary to ensure we are interacting with the correct individual.

12. International Data Transfers

Although Rabbit Hole Recreation Services, Limited is based in Colorado, we may use service providers located in other countries to process your personal information. By using our website or services, you acknowledge and consent that your personal information may be transferred to countries outside of your jurisdiction, which may have different data protection laws. We take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy wherever it is processed.

13. SMS Terms and Conditions

By opting in to receive SMS messages from Rabbit Hole Recreation Services, Limited (“Rabbit Hole Recreation Services,” “we,” “us,” “our”) via a web form, point-of-sale prompt, QR code, text keyword, or any other medium, you agree to these SMS Terms and Conditions.

Program description and message types. You may receive messages related to:

Booking and appointment reminders, confirmations, rescheduling updates, and check-in instructions
Order and payment alerts, receipts, and account notifications
Waitlist, capacity, and venue closure or emergency notices
Surveys, feedback requests, and event follow-ups
Marketing messages about promotions, special offers, new shows, and announcements
Surveys, feedback requests, and event follow-ups

Frequency. Messaging frequency may vary.

Cost. Message and data rates may apply.

Opt out. You can opt out at any time by replying STOP to any message. After you send STOP, we will send a single confirmation SMS and then stop sending SMS messages to your number, unless you opt back in.

Help. For assistance, reply HELP or visit our website at http://www.rabbithole.rs.

Consent. Your consent to receive marketing SMS is not a condition of any purchase. If you provide a mobile number for another person or device, you represent that you are authorized to enroll that number and to receive messages at that number.

Eligibility. Participants must be the owner of the mobile number or have the account holder’s permission. Our services are not directed to children under 13, and we do not knowingly enroll children under 13 in SMS programs.

Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is outside our control.

Data we collect through SMS. We may collect your mobile number, message content, device and carrier information, time stamps, and delivery and interaction data. We use this information to operate the SMS program, fulfill requests, improve services, and for security and fraud prevention, consistent with our Privacy Policy.

Changes. We may modify or discontinue the SMS program or these terms at any time. Material changes will be communicated where required by law.

Privacy. See our Privacy Policy at https://rabbithole.rs/privacy-policy.html for details on how we handle personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will post the updated version on our website and revise the “Last Updated” date at the top of this page. Your continued use of our services after an update indicates your acceptance of the revised Privacy Policy.

15. Contact Information

If you have questions regarding these policies, please contact us:

Email: concierge@rabbithole.rs
Phone: 720.890.4242
Address: 1156 West Dillon Road #1, Louisville, CO 80027